FAQ - KALLPA PAY

The Kallpa Pay application is a solidarity payment account that gives meaning to your spending. You round up each transaction made with your usual bank card and/or the Kallpa Pay card, to build a donation pool for your favourite charities. That way, you can take part in making the world a better place.

Kallpa Finance is an Impact Fintech that, with its Kallpa Pay application, makes payments and donations to charities easier.

To open a Kallpa Pay account, download the application from the App Store or the Google Play Store. Once the application is downloaded, tap "Create an account" and follow our simple registration form. At the end of the form, you will be redirected:
- to our payment partner Stripe to add a bank card for the subscription payment and donation collection;
- to our partner Powens to synchronise your bank account so you can round up all your card payments;
- if you have chosen the Kallpa Pay card, an identity check will be requested with our partner Swan.
The full process takes no more than 15 minutes with identity verification, and less than 10 minutes for the Standard plan with bank account synchronisation.

It depends on the plan you choose.
With the Standard plan, which synchronises your personal bank account, no document will be requested.
The Premium plan, which gives you the Kallpa Pay card and a French IBAN, requires a valid identity document (national ID card or passport) to verify your identity. In some cases, proof of income may also be requested.

For the moment, only individual accounts are available.

This feature is not yet available.

Accounts for minors are not allowed at the moment. We offer Kallpa Pay cards with a French IBAN to adult residents of France aged 18 and over.

The Kallpa Pay account does not allow an authorised overdraft. If you make transactions without funds, they will be declined.

To fund your account, go to the "Card" tab and tap the "Top up" button to view your bank details (RIB). You can then copy the RIB and make a transfer from your main bank.

You cannot set up an alert, but a notification is always sent when you receive an incoming transfer. Remember to allow notifications.

You cannot set up an alert, but a notification is sent to your phone if your balance falls below €50. Remember to allow notifications.

To update your personal information, go to the "Account" tab. You can change your email address and your postal address. Remember to keep your postal address up to date for tax receipts.
To change other information (such as your last name), send an email to our support team: info@kallpapay.com

Referral will arrive soon in the application. In the meantime, you can invite a friend or share the application. To do this, from the "Donations" tab you can tap the "Invite" button and fill in the form, or tap the "Share" button.

To close your account, send a request to support by email: info@kallpapay.com.
We will send you a link so you can close your account easily.

For an account to be permanently closed, the balance must be 0. To do this, we encourage you to make your last purchases with your Kallpa Pay card.

Once your account is verified, you will receive an email and a notification on your phone. You can then log into your account. Once logged in, go to the "Card" tab in the application.

To find your card details, go to the "Card" tab. By tapping the "Eye" icon, you can open your card and see the card numbers. Consent will be requested at that point to confirm that it is you.

To use your Kallpa Pay digital card online, fill in the form with your card numbers. To use your Kallpa Pay digital card in store, add your card to your Google Pay or Apple Pay wallet. You can tap the "How to add my card to my Google Pay or Apple Pay wallet?" button in the card settings to get all the information you need.

Like any payment card, you can configure it. By default, the card has a monthly spending limit of €2,500. This limit is on a rolling month. Online payment is enabled by default; you can find this option under "eCommerce". International payment is also enabled by default; you can find this option under "International". Payment in a currency other than the euro is disabled by default; you can find this option under "Non Euro". You can change these settings at any time; changes take effect immediately.

The Kallpa Pay card can be used abroad. To do this, remember to enable the "International" option in the card settings.

The Kallpa Pay card can be used with all currencies. To do this, remember to enable the "Non Euro" option in the card settings. Please note that exchange fees will apply to non-euro transactions.

If you think your card details have been compromised, you can block the card immediately from the "Card" tab by tapping the "Block card" icon. The card will be deactivated automatically. Once the card is cancelled, you will automatically be offered a new one. Don't forget to update your Google Pay or Apple Pay wallet so you can keep using your account.

Physical cards are not yet available.

You round up to the next euro every transaction made with your bank card and/or your Kallpa Pay card to fill the donation pool. This pool is shared among the charities you have chosen at the end of the month.

You can set a monthly donation limit by going to the "Account" tab and tapping "Donation settings". Once the limit is reached, your bank card and Kallpa Pay card transactions will no longer be rounded up until the following month.

Yes. To keep the donation pool working properly, there is a minimum of €2 in donations per month.

During registration, you must choose charities.
You can also update your Mix from the "Charity" tab in the application.
Changes will be taken into account in your Mix for next month.

In the "Charity" tab of the application, you can see your Mix and your Mix for next month. The Mix is the one for the current month. This Mix cannot be changed. All changes will be applied to next month's Mix.

The donation pool funds are transferred to charities on the last day of the month. They receive them after deduction of collection fees. As with all payment transactions, please allow some time before it appears in your transactions.

You can add to your donation pool with the Make a donation button from the "Donations" tab.
Donations to the pool are limited to €600 per month.
The donation will appear in your donation transactions.

To ensure payment security and prevent fraudulent use, we limit donations to a maximum of €600. This limit also helps us protect our users and comply with current financial regulations.

The amount of your donations is visible in the "Donations" tab. You can see the rounded amount for each transaction. You can also see any additional donations you have made.
At the beginning of the month, you can see the amount you gave to each charity.

To see the impact of your donations, on the "Donations" page you can view the monthly and annual total of your donations, as well as the amount raised by the community, meaning all Kallpa Pay users.
On charity pages, you can also see how much each one has raised and the number of donors.

Any donation to a charity gives the right to a tax receipt. You can find them in the "Account" tab of the application.

Your account lets you pay with your digital card.

This feature is not available yet.

You can view your account statements from the "Account" tab in the application.

You can view our privacy policy here

The Kallpa Pay application has been certified for OWASP TOP 10 API 2023 and CIS (Center for Internet Security).
To log in to the application, you can use your biometrics or your 5-digit code.
If you switch devices, an SMS confirmation will be sent to you.
For all sensitive features of the application, your biometrics or 5-digit code will be required.

If you detect a suspicious transaction, please contact us at info@kallpapay.com

Kallpa Pay offers two plans.

The Standard plan at €0.99 per month for the synchronisation of your usual bank account and donation collection for the charities of your choice
The Premium plan at €3.99 per month for an account with a French IBAN, a virtual Mastercard, a fee-free donation pool, a real-time balance and charity impact with every payment

For more information, you can visit the pricing page here.

You can change plan by requesting the Kallpa Pay card from the "Card" tab. The Premium plan includes bank account synchronisation and the Kallpa Pay card for more impact every day.

Support is available at info@kallpapay.com

When you try to log in to the application, tap "I forgot my access code"
.An email with a unique code will be sent to you, and you can then create a new code.

You can contact technical support at info@kallpapay.com